差评比好评更像产品需求文档 Bad reviews read more like PRDs than good ones

翻了几百条竞品差评后发现：用户在差评里写的不是情绪，是他们真正想要的东西。好评说"好"，差评说"我要什么"。 After reading hundreds of competitor reviews: users don't vent emotions in bad reviews — they write what they actually want. Good reviews say "good", bad reviews say "I need X".